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Some Helpful Vacation Exchange Terminology…
Home Resort… Is the resort where you own your time.
You deposit your week from your home resort and request an
exchange to use another Member’s week while another
guest will use yours.
Deposit your week (Bank your week)… To receive an exchange
at another resort you relinquish your occupancy rights to
the week you own in a particular year to SFX, who will then
assign your unit to another guest for their vacation. In return
you may request a week at another members resort. You will
have from the day we receive your deposit and up to two years
past the check-in date of the week you deposited.
Place a request… Means you are requesting SFX to search
for a week at a different resort to where you own for a vacation
exchange. We need to know several items including …
Where you would like to travel, when you would like to travel
and how many people in your party. All space is Subject to
availability.
Search… This means what you are requesting isn’t
immediately available and we start a search to locate what
you are requesting for your exchange.
Match… A match means our computers have matched a week
deposited to your vacation request criteria by dates, location
etc. If we find an exact match for what you asked us to find
for you, an exchange fee is due and payable for services rendered.
Near match… Means we have located and offered you a
week that is close to what you requested, but not exact. It
may be slightly different dates, and/or location, and/or unit
size. In many instances Members accept near matches because
they are great resorts in great locations and they can look
forward to a great vacation and move forward with their airline
tickets if flying.
Membership… You must be a Member to use our services.
There are two Memberships; Gold and Platinum.
Gold Membership - is free (No annual fees to pay, just an
exchange fee).
Platinum Membership – has a nominal annual fee, but
the exchange fee is less and there are far more benefits that
outweigh the cost.
Exchange fee… is a fee charged when we confirm you
for your exchange. You only pay for results. There are no
exchange fees paid in advance as with other exchange companies.
Guest name… is the name that will be on the confirmation.
It may be you the Member, or another party you are sending
as your Guest. You must inform us if another party will be
using the exchange. If we are advised of their names at the
time the request is placed, there is no additional charge.
If you advise us of a name change after the week has been booked,
there will be an additional fee.
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